Where we ship
We ship across India. International shipping is not available yet.
Dispatch time
Orders are packed and dispatched within 1–2 business days after payment. Orders placed on Sundays or public holidays are dispatched on the next working day. Once your order ships, we email you a tracking link.
Delivery time
Estimated delivery after dispatch: • Metro cities: 2–4 business days • Tier 2 and 3 cities: 3–6 business days • Remote locations: 5–8 business days Weather, courier delays or local restrictions can add time. Check your pincode on any product page for an estimated date.
Delivery charges
Free delivery on every order to Solapur city (pincodes 413001–413008). Elsewhere, free delivery on any 2 or more jars (ghee, dry fruit mixes, any mix of them) and on orders of ₹1,000 or more. A single jar pays ₹30 for delivery from ₹500, or ₹50 under ₹500 (₹10 for a dry fruit mix jar at launch price). The exact amount is shown in your cart before you pay.
Payments
We accept UPI, cards and netbanking. All orders are prepaid; we do not offer cash on delivery. If an order never reaches you, you get a full refund.
Damaged, leaking or missing items
If your order arrives damaged, leaking or with items missing, please take clear photos or a video of the package before opening it and tell us within 48 hours of delivery by email at care@orofoods.in or by phone on +91 84848 26164. After checking, we will send a replacement or refund you as described in our refund policy.
Failed delivery
If delivery fails because of an incorrect address, the customer being unavailable or the parcel being refused, the courier may try again. If the parcel comes back to us, re-shipping charges may apply.
Delays
During festival rush or courier delays we will email you with an updated date.
Grievance officer
Vipul Nashte, Grievance Officer, ORO FOODILICO LLP, 242 Jodbhavi Peth, Solapur 413002
admin@orofoods.in · +91 84848 26164
We acknowledge every complaint within 48 hours and resolve it within one month.