• Shipping policy

Shipping policy

Last updated: 27-11-2025

At ORO FOODS, we are committed to delivering your products safely, quickly, and hygienically. Please read our shipping policy carefully to understand how your order is processed and delivered.

✅ 1. Shipping Locations

Currently, we ship across India.
International shipping will be introduced soon.

✅ 2. Order Processing Time

All orders are processed within:

  • 1–2 business days after order confirmation

  • Orders placed on Sundays or public holidays will be shipped on the next working day

Once your order is shipped, you will receive a tracking link via SMS / WhatsApp / Email.

✅ 3. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–4 business days

  • Tier 2 & 3 Cities: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery time may vary due to:

  • Weather conditions

  • Courier delays

  • Local restrictions

✅ 4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Weight of the order

  • Courier partner rates

Special Offers:

  • Free shipping may be offered during promotions or on minimum order values (as displayed on the website).

✅ 5. Cash on Delivery (COD)

  • COD is available on selected pin codes.

  • Additional COD charges (if any) will be displayed at checkout.

  • ORO FOODS reserves the right to disable COD on high-risk pin codes or repeat non-acceptance addresses.

✅ 6. Packaging & Hygiene Commitment

All ORO FOODS products are:

  • Hygienically packed

  • Sealed in food-grade packaging

  • Dispatched only after quality inspection

Food safety and product freshness are our top priorities.

✅ 7. Attempts & Non-Delivery

If a delivery attempt fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

The courier partner may attempt re-delivery.
If returned to origin, re-shipping charges may apply.

✅ 8. Damaged or Missing Shipments

If your order arrives:

  • Damaged

  • Leaking

  • With missing items

You must:

  • Take clear photos/video of the package before opening

  • Inform us within 24 hours of delivery

Email us at: admin@orofoods.in
WhatsApp: +91 8484826164

After verification, we will arrange a replacement or refund as per our Return & Refund Policy.

✅ 9. Tracking Your Order

Once shipped, you can track your order using the tracking link provided via:

  • SMS

  • WhatsApp

  • Email

You can also track from the “My Orders” section on our website.

✅ 10. Contact Us

For any shipping-related queries, contact:

📧 Email: admin@orofoods.in
📞 Phone/WhatsApp: +918484826164
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM