Returns
Because our products are food, we cannot accept returns of opened packs or jars. If there is a problem with your order, please contact us and we will make it right.
Damaged, leaking or wrong items
Email photos or a video of the package to care@orofoods.in within 48 hours of delivery. After checking, we will send a replacement or give you a full refund, whichever you prefer.
Orders that never arrive
If your order is lost in transit, we refund the full amount you paid.
Cancellations
You can cancel an order until it is packed, in My account or by emailing us, and you get a full refund. Once packed, it cannot be cancelled.
Diwali hamper bookings (25 or more hampers)
Orders of 25 or more Make-your-own hampers are confirmed with a booking amount of ₹5,000. The booking amount is non-refundable, including if you cancel the order. The balance must be paid within 24 hours of booking; if it isn't, the booking is cancelled and the booking amount is kept. If we cannot deliver your order, we refund everything you paid. Orders of up to 24 hampers follow the normal cancellation rules above.
How refunds are paid
Refunds go back to your original payment method (UPI, card or netbanking) within 5–7 working days of approval. Your bank may take a few more days to show it.
Grievance officer
Vipul Nashte, Grievance Officer, ORO FOODILICO LLP, 242 Jodbhavi Peth, Solapur 413002
admin@orofoods.in · +91 84848 26164
We acknowledge every complaint within 48 hours and resolve it within one month.